Shipping policy

Shipping Policy

 

Thank you for choosing Milkon Supply for your steel manufacturing needs. We are committed to providing high-quality products and excellent service to our customers. Please review the following shipping policy to understand how we handle the shipment of your orders.

 

Order Processing:

 

Order Confirmation: Once you place an order with us, you will receive an order confirmation email containing details of your purchase. Please review this confirmation carefully and contact us immediately if you notice any discrepancies.

 

Processing Time: Orders are typically processed and prepared for shipment 1-3 business days. During peak seasons or due to unforeseen circumstances, processing times may vary. We appreciate your patience and understanding.

 

Shipping Rates and Fees:

 

Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of your order. You will be able to view the shipping costs during the checkout process before finalizing your purchase.

 

Shipping Restrictions:

 

International Shipping: We do not currently offer shipping to international destinations.

 

P.O. Box Addresses: We are unable to deliver orders to P.O. Box addresses. Please provide a physical address for delivery to ensure smooth processing and delivery of your order.

 

Order Tracking:

 

Delivery Updates: While we make every effort to provide accurate delivery estimates, please note that delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays. We appreciate your patience in such situations.

 

Damaged or Missing Shipments:

 

Damaged Shipments: In the unlikely event that your order arrives damaged, please contact us immediately to initiate a claim. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

 

Missing Shipments: If your order does not arrive within the estimated delivery timeframe, please reach out to us, and we will investigate the matter with the carrier to locate your shipment or arrange for a replacement.

 

Returns and Exchanges:

For information regarding returns and exchanges, please refer to our Returns Policy available on our website or contact our customer service team for assistance.

 

Contact Us:

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team. We are here to help and ensure that your experience with Milkon Supply is satisfactory.

 

Milkon Supply

sales@milkonsupply.com.au

 

Policy Updates:

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to the policy will be reflected on this page. We encourage you to review this policy periodically to stay informed about our shipping practices.

 

Thank you for choosing Milkon Supply. We appreciate your business and look forward to serving you again in the future.